This Privacy Policy describes the policies of Cornwall Sewage & Groundworks, located at Central Treviscoe, St Austell, Cornwall, PL26 7QP, United Kingdom. You can contact us at info@cornwallsewageandgroundworks.co.uk or 01726 807 206.

It explains how we collect, use, and disclose your information when you use our website (https://cornwallsewageandgroundworks.co.uk) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not consent, please do not use the Service.

We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We may modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Service. We recommend that you review this page periodically.

Information We Collect

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • cookies
  • usage data

How We Use Your Information

We will use the information that we collect about you for the following purposes:

  • Customer feedback collection
  • Support
  • Administration info
  • Site protection

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We use Google Analytics to understand how visitors use our website. Data collected by Google Analytics is handled according to Google’s privacy policy.

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it longer than required.

We may also disclose your personal information in the following circumstances:

  1. To comply with applicable laws, regulations, court orders, or other legal processes.
  2. To enforce our agreements with you, including this Privacy Policy.
  3. To respond to claims that your use of the Service violates any third-party rights.

If the Service or our company is merged or acquired by another company, your information may be transferred as part of the business assets.

Retention Of Your Information

We retain your personal data only for as long as necessary to provide our services, respond to enquiries, comply with legal obligations, and resolve disputes. Certain information may be retained for longer periods for record-keeping, legal compliance, enforcement of legal rights, or fraud prevention.

Residual anonymous information and aggregate information, neither of which identifies you directly or indirectly, may be stored indefinitely.

Your Rights

Depending on the applicable law, you may have the right to:

  • Access, rectify, or erase your personal data.
  • Receive a copy of your personal data.
  • Restrict or object to the processing of your personal data.
  • Request the transfer (portability) of your data to another entity.
  • Withdraw any consent you have provided for processing.
  • Lodge a complaint with a statutory authority.

To exercise your rights, please contact us at info@cornwallsewageandgroundworks.co.uk. We will respond in accordance with applicable law.

Note: If you do not allow us to process the required personal information, you may not be able to access certain services.

Cookies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

We use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information. However, given inherent risks, we cannot guarantee absolute security, and you transmit information at your own risk.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not cover the privacy practices of any third-party websites. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for third-party content or practices.

Children’s Data

Our Service is not directed at children under 16. We do not knowingly collect personal information from children.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information, you may email our Grievance Officer at info@cornwallsewageandgroundworks.co.uk. We will address your concerns in accordance with applicable law.